Douglas A. Huskins, PMP
949 Morello Hills Drive ▪ Martinez,
California 94553
Telephone: 925.335.6071
▪ Email: doug@huskins.com ▪ www.linkedin.com/in/douglashuskins
IT Director with Extensive Technical Leadership
Experience
Accomplished
IT Director with
extensive experience supporting business strategy and vision, building internal
processes and organizations, and coordinating, integrating, and directing
complex, multi-site projects, programs, and initiatives, supporting thousands of
users, across a full-range of technical disciplines. Natural leader with a confirmed ability to guide
high-performance project and application delivery teams, establish a cooperative
climate across multiple departments/divisions, and work in unison with cross-functional
business partners.
Articulate communicator with tactical foresight and keen
bottom-line focus; proven record of exposing issues, overcoming obstacles, and facilitating innovative solutions to deliver projects on
time and under budget for maximum ROI. Highly developed interpersonal, analytical, problem-solving,
and critical-thinking skills. Strong
oral, written, and technical aptitude.
Core
Competencies
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· Strategic Technology Planning
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Staff
Development/Training
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Issue
Resolution & Risk Management
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Technical
Project Management
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Bilateral/Team
Collaboration
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Forecasting/Requirements
Gathering
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Program
Planning/Leadership
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Resource
Planning/Oversight
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Fiscal/Budget Accountability
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Issue &
Problem Resolution
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Client
Interface/Management
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Vendor
Relations/Negotiation
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Quality Assurance
& Quality Control
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Process
Automation & Improvement
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Change/Transformation
Leadership
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Certifications/Designations
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▪ Certified Usability
Analyst - Human Factors International (CUA)
▪ Project Management
Professional (PMP) - Project Management Institute (PMI)
▪ Agile Management ▪ IT
Service Management - Information Technology Infrastructure Library (ITIL)
▪ Problem
Management Resolution - Kepner Tregoe ▪ Six Sigma Black Belt
International Business Machines (IBM) San Ramon, CA May 2009 -
August 2016
Manager, Lifecycle Management and Citrix
Dynamic
operations and solutions manager recognized for numerous innovations during seven-year
tenure.
o
Directing
strategic cost management initiatives in a CITRIX environment
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Empowering
organizational transformation/change management per Company vision
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Working with senior management to align
technology solutions with business strategies
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Providing
technical leadership during the design and implementation phases of large,
global projects
o Translating objectives
and business issues/opportunities into actionable plans
o Assessing company
position in ecosystem and advising on, and developing, forward-thinking
strategy
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Researching and evaluating technology solutions to advance
and enable business functionality
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Analyzing
current platform technologies/applications and determining
future technology needs
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Collaborating
with various business units in the on-time delivery of projects based on
company demands
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Ensuring
maximum application resiliency, reducing the global footprint, and decreasing
operational costs
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Mentoring
problem-solving champions
- Technology Focused:
Defined, implemented, and managed
complex IT-focused projects and drove process definition, enhancements,
and simplification; proactively identified opportunities, conducted needs/cost/benefit
assessments, and analyzed and brokered other IS services.
- Strategic
Leadership/Communication: Planned
accordingly to ensure alignment among strategy, budgets, portfolio/project
data, workforce/hiring plans, project delivery status, etc.; provided
meaningful insights, framed productive discussions, and managed
communications with operational and executive leadership teams.
·
Personnel/Team Management:
Directed a
multinational, cross-platform organization with 157 direct/indirect reports; oversaw multiple programs/projects across the globe with a
focus on skill development and continuous process and performance improvement.
Douglas A. Huskins, PMP Resume
Page Two
Professional Experience (Continued)
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- Workforce
Management: Recruited/built
and facilitated resource planning,
forecasting, and reporting for multiple project teams; utilized Project
and Portfolio Management (PPM) to allocate resources to worldwide teams and
drive Resource Management (RM) processes based on framework requirements.
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Project Lifecycle Management: Developed and implemented performance metrics, prepared
and managed monthly forecast and annual financial targets, and delivered timely
progress reports to the leadership team.
- Strategic
Partner Engagement: Collaborated with internal IT business
units to regularly scope and size projects, champion continuous
improvement efforts, and oversee all planning and delivery functions
including metrics, dashboards, and operations reporting.
- Client
Relationship Management: Served as a
business specialist and technology generalist tasked with managing, directing, and interfacing with business
clients
to ensure
fulfillment of customer
requirements.
- Vendor
Management: Administered
and executed all contracts in conjunction with customers, vendors,
partners and Contracts, Finance, and Management teams;
sourced/secured external contractors/software, executed procurement
management processes (RFI, RFP, SOW), and maintained vendor relationships.
·
Interdepartmental Cooperation: Worked in tandem with reporting managers and team leads to
ensure attainment of all deliverables within established deadlines,
specifications, and budgets.
- Financial
Management: Supported the
development and monitored the delivery of annual capital portfolio and multimillion-dollar
quarterly budgets.
Selected Accomplishments/Primary Projects:
- Earned the
prestigious IBM ‘Means Service’ award in recognition of exceptional
individuals who are "client-centric focused, receive outstanding
client feedback, display exemplary teamwork qualities, and achieve strong
business results,” 2012.
- Led a 24/7
multinational problem management team to resolve computer, storage,
networking, and cloud-based infrastructure issues; facilitated hardware
and software currency in a server (windows, unix)
and storage (SAN, NAS) environment.
- Reinvigorated numerous
stalled projects by properly identifying customer and operational needs, diagnosing
issues, and architecting processes; consistently reduced costs, improved
efficiency, and completed work.
- Drove business
strategy by overseeing staffing performance and development plans; determined
program goals, influenced deliverable prioritization, coordinated business
processes/procedures, and facilitated critical decisions.
- Improved server and storage refresh rates by 42% and elevated
customer satisfaction by 30% (from 65% to 95%) by setting policies and
procedures, identifying metrics, and engaging best practices.
- Established processes, managed workflow, and provided status
reporting to reduce deployment costs by 17%.
- Generated an additional $7.2M in new work revenue (on top of the
existing $2M budget) by increasing refresh rates, reducing costs, and
architecting and expanding the lifecycle management process.
- Defined and
established governance, metrics, and reporting on organizational service
levels and key performance indicators; improved problem resolution service
restoral time by 8%.
- Developed,
implemented, and maintained SOPs leveraging best practices and technical standards;
reduced operations cost of support for hardware and operating systems by
$500K.
- Recommended change
management policies based on analysis of problem management reports;
reduced network operations center incidents by 20%+.
- Analyzed internal
resources, determined customer requirements, and forecasted project
demands to craft an effective cost reduction strategy.
- Influenced program
compliance, oversaw program delivery, and engaged vendors; reduced costs
by 9%+.
- Drove continuous
learning and supported the skill and talent development of the team
resulting in the performance-based promotion of three employees to
management positions.
- Envisioned
staffing needs and facilitated resource planning and training to meet
program delivery requirements.
- Moderated
knowledge transfer procedures to motivate staff, reduce costs, and
maintain operations.
- Reduced resource costs
$2.4M by streamlining business plans and moderating knowledge transfer.
- Coordinated
discovery and ownership of unknown systems; increased quality of knowledge
by 11% and improving financial reporting.
- Identified issues
linked with disaster recovery solutions deployment; implemented a data
analysis system to process risk rankings and led process improvement
meetings to restart stalled disaster recovery deployment.
Douglas A. Huskins, PMP Resume
Page Three
Professional Experience (Continued)
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Kaiser Permanente Walnut
Creek, CA November
1998 - May 2009
Consultant
Specialist Leader, Wintel Server Management
Identified business requirements to address
business initiatives and support the decision-making process.
- Monitored
performance management and system testing to meet business requirements of
internal customers.
- Directed modeling,
development, and deployment of server source of record.
Selected Accomplishments/Primary Projects:
- Saved company
$10M+ in cost avoidance by identifying and implementing risk mitigation
solutions.
- Designed and
supervised the development of a workstation build and integration system
resulting in a consistent environment supporting stakeholders’ objectives and
standards.
- Designed and
coordinated the development of an automated workstation image deployment;
resulted in a 90% reduction in manual intervention and a 30% reduction in
deployment time.
- Facilitated
engagement of usability study, improving user interface efficiency and
effectiveness; increased web services traffic by 15% and allowed customers
to locate information in half the time.
- Identified and
prioritized candidates for domain consolidation including process
recommendations.
- Participated in
Asset Center process design; provided business analysis and insight into
existing processes and presented alternative solutions to improve
accuracy.
- Oversaw the
automated search, collection, and management of historical system data for
use by internal audit departments.
- Created application
integration workflow; improved processes, driving a five-fold increase in
throughput.
- Presented detailed
information to the file server consolidation team, enabling completion of
project two months ahead of schedule,
within a $3.25M budget, and with zero errors/discrepancies.
- Forecasted annual
server needs, resulting in improved/more accurate budget forecasts.
CyberSolutions Clayton,
CA
Owner/CEO
- Served as temporary/interim CIO to a home healthcare company
enabling them to double their growth.
- Facilitated automation processes for a large grocery chain to
address accounting issues created when the company grew seven times larger
within a year.
- Significantly reduced resource waste reduction in a private mortgage
insurance company; improved network connectivity to the parent company by
increasing network bandwidth 1,200% while reducing costs.
- Spearheaded a software development project for a pharmaceutical
company to improve an existing warehouse automation system; eliminated
over 80% of data entry work by end users.
▪ Bachelor of Science in
Business Administration and Management, University Rhode Island, Kingston, Rhode Island
▪ Microsoft Office with
VBA ▪ Microsoft Project ▪ Google Docs Suite ▪ Database (Oracle, MSSQL, MySQL,
MS Access)
▪ Platform/Cloud (Window,
Unix, Linux, Mac, PaaS, IaaS) ▪ Software Development (C#, Java)
▪ Web Development (Javascript,
CSS, HTML, PHP, Laravel, Foundation)
▪ Omotesenke Domonaki ▪
Project Management Institute (PMI)
References and Supporting Documentation Furnished Upon Request